Holiday Terms & Conditions

Booking Procedure & Booking Conditions

All bookings should be made with us by telephone (01600 750465) or email (holidays@hollow-ash.co.uk). We will confirm availability and price. An invoice will be sent by email detailing payments due and by which dates. A 20% non-refundable deposit is required to confirm the booking and should be paid within seven days, and the remainder is payable one calendar month before the start of the holiday. If the booking is made less than one month from the start of the holiday then the full payment is due on booking, and should be paid within seven days. All money received will be acknowledged. Upon receipt of the deposit (or full payment) the booking will be confirmed by us emailing a letter with directions to Hollow Ash, check-in time and procedure and other details. We reserve the right to cancel a booking if the payments are not made within the stipulated time periods above. A contract is made between the client and us at the point when we confirm the booking. The client making the booking must be over 18.

Pricing policy and occupancy

Current prices per hut are displayed on the relevant page of our website. Each hut sleeps two. A babe-in arms can be accommodated although we do not provide a cot. We can provide a fireguard upon request. Prices are higher for weekends (Friday and Saturday nights) and high season (June, July and August). We offer a cumulative discount of 3% per night for holidays of 3 or more nights up to 7 nights. 

Payment information

Payment may be made by cheque or by BACS. Details will we sent on booking.

Cancellation

If you have to cancel your holiday we will refund any monies paid over and above the deposit. You should let us know of the cancellation at the earliest opportunity to enable the hut to be re-let.

Bonds

We do not operate a bond system for damage, extra cleaning, etc. as we find all our guests are careful and considerate, leaving the hut and its contents as they would like to find them. Of course accidents happen and we ask that any damage is reported as early as possible so that repairs or replacements can be made.

Arrival & departure times

You may check in from 4:00 pm and we ask that you vacate the hut by 11:00 am on the day of departure.

Linen & towels

Bed linen and towels are provided.

Pets

We love dogs but unfortunately have a dog who is very territorial and does not tolerate other animals so we cannot accept pets.

Mobile signal and wifi

Mobile signal varies between providers but is generally poor or non-existent. We do not provide wifi. We find that is how most guests prefer it. Nor is there a TV. However, we provide a small wind-up/solar radio.

Access

Both huts have steps up to the entrance but ‘Skirrid’ has a handrail. Access to the facilities is via grass paths, but ‘Skirrid’ is closer at 50 yards.

Keys

The key to the hut is your responsibility during your stay. Please leave it in the door on leaving.

Smoking

A non-smoking policy applies inside the huts.

Breach of contract

We pride ourselves on the friendly relations we have with our guests, and we have never had cause to complain. The following is included as a precautionary measure.

If there shall be a breach of any of these terms and conditions on the part of the Client, we, the Owners, reserve the right to re-enter the property and to forthwith terminate the holiday letting without prejudice to the other rights and remedies of the Owners. The validity, construction and performance of these terms and conditions shall be governed by English law and the Client hereby submits to the exclusive jurisdiction of the English courts.